👋🏽 I'm currently a Product Manager at Microsoft, where I've built AI-powered enterprise and consumer products for millions of users. I've driven high-impact releases for Microsoft Teams, Edge Wallet, and Microsoft Advertising. My expertise extends to launching products in complex and regulated domains including AI and payments. I'm currently focused on building AI agents and designing evaluation frameworks to improve model output quality. 

🤘🏽Previously, I graduated from The University of Texas at Austin with a degree in Electrical & Computer Engineering. At UT, I developed an interest in EdTech and entrepreneurship. This inspired me to launch initiatives like Resistorings with a goal to improve equity in education. 

🔧 I'm builder at heart. I enjoy working across hardware, software, and AI. In my free time, I'm often prototyping, testing ideas, and experimenting with new AI tools. You can view my recent projects here.  

📩 If you have an idea for a project, have questions about my work, or just want to connect, I would be happy to chat! 

Cohort Lead & Mentor at Microsoft's Tech Resilience Program (2022)

Cohort Lead & Mentor at Microsoft's Growth Groups (2021)

Student Lead at Texas Inventionworks (2020)

External Outreach Lead for Cockrell School Cares (2020)

Corporate & Career Chair of Society of Women Engineers (2018)

Selected Member for Inspire Leadership Program (2017)

Social Chair of Women in Electrical & Computer Engineering (2019)

1st Place in Microsoft Teams Hackathon (2022)

1st Place in Poster Exhibition on Engineering Research (PEER) Competition (2019)

Dr. Beer Endowment for Student Awards in Written and Spoken Communication (2019)

Women in Engineering Program Volunteer Award  & Scholarship (2018)

UT Austin Outstanding SWE Member Spotlight (2017)

👋🏽 Hi! I'm Upasana. I'm a Product Manager at Microsoft, computer engineering graduate from UT Austin, lifelong explorer, and a mission-driven builder. 

I bought Invisible Women: Data Bias in a World Designed for Men during my summer internship in 2019. It was recommended by my friend who basically told me “this book will change your life”. My biggest takeaway from this read is that data bias exists everywhere (even when you least expect it): archaeology, urban planning, design, healthcare, politics, and disaster relief. Here’s an example of one of the many gender data gaps that really surprised me from this read:

Researchers developed a mathematical model proving that the number of sanitation facilities & time spent to find a bathroom is linked to the risk of sexual assault. When local governments in South Africa built more toilets, they actually saved money (medical, court, prison expenses) by decreasing the time for women to find toilets, which decreased the number of sexual assaults.

While I learned a lot from this book, I wish the takeaways were more actionable. It wasn’t clear to me how I can reduce these existing biases (especially in systems like archaeology/urban planning). With that said, the book has helped me build more of a “questioning” mindset where I’ve found myself more curious about how systems and products are designed.

I couldn’t finish Just Mercy in 1 month, but I am hoping I can make up for it by reading 2 books in a month later in the year! This book made me feel sad, inspired, and hopeful. I felt sad reading the personal stories of prisoners and their tragic childhoods and suffering in prison. It was shocking to hear about “lifers” (convicted to life imprisonment) for children as young as 13-years old or people clearly struggling with tragic childhoods or PTSD.

I felt inspired knowing that despite the injustices and sufferings in this world there are people like Bryan Stevenson that are enacting real change and reform in a system that is so broken. At many points in the book, I was in awe at the author for dedicating his life work (even after graduating from Harvard Law School) to work for and start his own nonprofit organization and help provide affordable legal assistance to the most desperate. He is truly working for a cause much bigger than himself. I was also amazed by his persistence and mental stamina - working with convicted felons with extreme backgrounds, establishing relationships with people who might die, learning about the injustices and unfairness in the legal system. I am easily overwhelmed when I hear about systemic issues that I feel I have no control over. I still don’t know how Bryan Stevenson is able to push through it without feeling burned out, heartbroken, angry, and helpless. Towards the end of the book, Bryan Stevenson does share a breaking point where he reflects on brokenness. He shares “I do what I do because I’m broken... being close to suffering, death, executions, and cruel punishments didn’t just illuminate the brokenness of others; it also exposed my own brokenness. You can’t effectively fight power, poverty, inequality, illness, oppression, or injustice and not be broken by it”. I love how Stevenson described embracing brokenness and using it as a way to connect with others - “there is no wholeness outside our reciprocal humanity”. It made me realize that even though everyone has different degrees of brokenness we can always find ways to connect and share compassion.

My biggest takeaway from this read is how Stevenson connects compassion, mercy, and identity: “Each of us is more than the worst thing we’ve ever done”. I re-read this quote many times and I found this difficult to rationalize in a world where social media and headlines define people by a “single story”. Reading Just Mercy reminded me that each person contains multitudes and 1 act does not define a person.

I felt hopeful knowing that the Equal Justice Initiative (EJI) exists and is growing its staff, programs, and resources. Hearing about the success of Walter McMillan’s case and several other landmark cases in the Supreme Court made me feel like I was winning these cases with Stevenson himself. To name a few:

In 2019, he won a ruling protecting condemned prisoners who suffer from dementia

In 2012, he won a ruling banning mandatory life-imprisonment-without-parole sentences for all children 17 or younger

He’s won reversals, relief, or release from prison for over 135 wrongly condemned prisoners on death row

Towards the end of the book, Stevenson emphasized the concept of “stone catchers”. I think this is a biblical reference but I appreciated the poeticism of this - “I decided that I was supposed to be here to catch some of the stones people cast at each other”

On a trip to Portland in February, I visited Powell’s Books (the largest bookstore in the world). I bought the book, Chatter by Ethan Kross. I was struck by the tag line on the book’s cover: The Voice in Our Head, Why It Matters, and how to Harness It. It reminded me of the meditation camps I had attended as a kid where I learned - “Your thoughts don’t control you, you control your thoughts”.

The book shared practical strategies on how to recognize and de-escalate chatter: the cyclical negative thoughts and emotions that turn our singular capacity for introspection into a curse rather than a blessing. The author shared a surprising statistic about mental chatter: About 1/3 to 1/2 of our waking life is spent thinking about past events, imagined scenarios, and internal musings which is called our “default state”.

Since reading this statistic, I’ve been noticing how common my mind wanders while doing daily activities like walking, cooking, eating, etc. I appreciated that the author not only shared research studies but also practical strategies we can use to manage chatter. Here were my key learnings:

When you’re working through a difficult experience, use your name and the second-person “you” to refer to yourself.

Imagine what you would say to a friend experiencing the same problem as you. Think about the advice you’d give that person and apply it to yourself.

Think about your current experience and how it compares with other adverse events and how it fits into broader scheme of life, and how people you admire would respond to this situation.

Chatter is triggered when we interpret a situation as a threat: something we can’t manage. Reinterpret the situation as a challenge that you can handle and remind yourself of how you’ve succeeded in similar situations in the past. Ask yourself: What is required of me and do I have the personal resources to cope with what’s required?

Remind yourself that you are not alone in your experience - use the word “you” to refer to people in general when you think and talk about negative experiences

Engage in mental time travel by thinking about how you’ll feel a month, a year, or even longer from now. Reading this chapter reminded me of the adage “This too shall pass”

When thinking about a negative experience, visualize the event in your mind from the perspective of a fly on the wall.

Journal about your deepest thoughts and feelings surrounding your negative experience for 15 to 20 minutes.

Clutch a lucky charm or embrace a superstition to relieve chatter to harness the brain’s power of expectation.

Perform a ritual - fixed sequence of behaviors that is infused with meaning - this provides you with a sense of order and control.

Talk about the negative experience with people who can validate the experience AND help you reframe it and brainstorm next steps.

I read Good Talk by Mira Jacob which was a comic book about American identity. This book was recommended to me by a friend I met at work who is writing her own book! We often talk about grappling with Indian and American identities and she found this book extremely relatable. I really enjoyed reading Good Talk partly because this was the first time I finished a graphic memoir. I often found myself reading and re-reading certain pages to better understand the content and illustrations. The book focused on Mira’s relationship with her 6-year old, half-Jewish, half-Indian son and focuses on many of his natural questions about his identity: Why he looks so different from his dad? Does he look threatening? It definitely reminded me of growing up in Austin where I often asked the same questions to myself. I’m grateful we now have books like this which helps kids and young adults navigate different identities.

In May, I read The Broken Ladder: How inequality Affects the Way We Think, Live, and Die by Keith Payne. I discovered this book from one of President Obama’s yearly book recommendation lists. This book (at times) felt like I was reading an economics textbook, but there were some concepts that really struck me:

Humans have an innate sense of fairness and an innate sense of status. We are born caring about equality. There was a discovery that capuchin monkeys are averse to receiving unequal outcomes suggesting that these tendencies are evolved rather than learned. Children as young as three years old show similar reactions to capuchins.

Feeling poor matters, not just being poor. When you feel poor, you are more likely to feel depressed, anxious, and make bad decisions.

Inequality is defined as where we stand compared to others.

Orshansky Index: This was developed by Mollie Orshansky (to her own surprise) and defines poverty by taking the second least expensive meal plan and multiplying its cost by three. Incomes that fell below that number are considered below the poverty line.

We tend to think that poorer countries have more health and social problems. Indexing on factors like GDP of a country does not necessarily lead to a correlation. It is highly unequal countries that tend to have more social and health problems.

Live fast, die young: From an evolutionary perspective, there are only two ways to expend resources: survival and reproduction. Every organism faces a tradeoff when it comes to how to invest energy: animals can devote to keeping ourselves alive or allocate energy to reproduction. When times are hard, future is uncertain, and enemies are lurking, animals may not live long enough to have children later. Under these conditions, it pays to reproduce as early as possible (ex. house flies). This strategy is known as “live fast, die young”. When times are prosperous and future is certain, it is a sign animals will live a long and healthy life, so they take time to reproduce known as “slow strategy” This concept not only applies to humans but also animals. Studies have been conducted on insects like butterflies and flies that tend to reproduce earlier when there are more predators or stressful environmental conditions.

In June, my college roommates visited me in Seattle. On the last day of their trip, we visited one of my favorite book stores: Elliot Bay Book Company. In the PNW author section, I saw the cover for Crying in H Mart. I had heard great things about this book from numerous friends (including one of my roommates). After purchasing the book, I was surprised to find out Michelle Zauner is not only the author of this book, but also the lead singer of the band Japanese Breakfast.

From the moment I started reading this book I was hooked. I loved the way Zauner wrote this book. It felt like reading a poem. I could directly relate to the pain of hearing the news of a loved one’s cancer diagnosis, grappling with Asian and American identities, feeling a strong cultural connection and relationship with Asian food, fearing that your Asian identity will fade away once your parents are gone. The book was really sad and I cried a number of times - feeling a sense of emptiness and also anger at how unfair life can be. Throughout the book, Zauner emphasized a common phrase her mother would say “save 10% for yourself” which to me means allocating some of your time / energy / thoughts / ideas for you. I’ve been thinking a lot about the different “roles” I have in life (daughter, employee, friend). I allocate some energy and piece of identity to these roles. I love the concept of saving a portion of yourself for you.

As a foodie, I loved reading how Zauner describes the meals she eats with her mom. It reminded of the power of food in connecting people and creating a cultural identity. The relationship Zauner has with her mom reminded me of my relationship with my Dad. I was reminded of special meals I’ve shared with my Dad such as Saturday morning bread masala, sardines curry with fresh basmati rice, spicy shrimps, Cilantro’s kimchi rice after a stressful week in high school. This has definitely been one of the best books I’ve read and is probably my favorite book of 2022 (so far).

This month I read My Life in Full: Work, Family, and our Future by Indra Nooyi. My mom recommended reading this book, describing it as inspiring! Early in the book, I was struck by Nooyi’s stories about her thatha (grandfather) and father. They had such a strong impact on her upbringing in Madras and had a vested interest in her education. It made me realize the importance of having strong educational advocates early in your life.

I was amazed by Indra Nooyi’s innate drive and motivation to excel in academics. Even after she received a masters in India, she pushed herself to apply for a second masters program half way across the world at Yale! I remember how difficult it was for me to move from Austin to Seattle - I can’t imagine how lonely she might’ve felt the first few days in America. Early in the book, she states “… many immigrants’ American dream begins with fear, awe, and loneliness”.The American dream is often perceived as this happy and rewarding journey. I appreciated how honest Nooyi was about her early days in America.

Nooyi often mentioned feeling like an outsider in America - “i felt like a guest in this country, and I wanted to be viewed as an upright person, a contributor, and not a liability”. I think many immigrants feel like they have to prove themselves in this country, to work twice as hard to repay the debt of being granted a life in this country - it makes me think about how we perceive our own “Americaness” when we are citizens by birth vs. naturalization.

The book made me realize the difficulties and sacrifices involved by being a CEO of a Fortune 500 company. Nooyi was very honest about her stressful nights at work, describing a CEO’s job = to 3 full time jobs. She often shared how she feels mixed emotions about the past - a sense of guilt that she didn’t spend enough time at home with her kids. In her goodbye letter to Pepsico employees she writes: “… think hard about time. We have so little of it on this earth. Make the most of your days and make the space for the loved ones who matter most… I’ve been blessed with an amazing career, but if I’m being honest, there have been moments I wish I’d spend more time with my children and family”

It was very interesting learning about her strategy “Performance with Purpose” at Pepsico and how she was able to grow the business while also making the company environmentally sustainable. Rather than purely thinking about profits, she thought about Pepsico’s impact on the environment, on the health of Pepsico consumers, and on the impact on Pepisco employees and their families.

In closing, here were a few quotes I found interesting from the book:

By the Sufi mystic Rumi: Goodbyes are only for those who love with their eyes. Because for those who love with heart and soul, there is no such thing as separation”

“… on days that I was mad that people, both inside and outside the company, didn’t quite get what I was trying to do. I’d go into the little bathroom… look at myself in the mirror, and just let it all out. And when the moment had passed, I’d wipe my tears, reapply makeup, and walk back out into the fray, ready again to be “it”” I often feel guilty about crying so reading this made me realize it’s human to cry (even successful CEOs do it)

“Sometimes if you learn to follow, you will be a better leader” Reading this reminded me that while leaders are perceived as trailblazers, they often start out by learning and following in the foot steps of mentors and advocates/teachers.

In July, I watched the Oscar-winning film, Nomadland. I enjoyed the cinematography which featured beautiful clips of vast American landscapes. I also appreciated how the film featured so many senior actors. I was moved by the main characters innate drive to be independent and self-sufficient. When I found out the movie was based on a book, I needed to read it (I finished the book in August).

The book featured many “workampers” or nomads that travel across the US in vans and work temporary jobs. Like the movie, it featured real American nomads who wanted to be self-sufficient in times of financial crisis. I’m amazed these people, who often have no retirement savings with mounds of debt, continue persevering. For example, the book featured Bob Wells who was a debt addict struggling through a divorce. He decided to eliminate his single highest expense, housing, and replaced it with “wheel estate”. He felt liberated and accomplished when he could subsist on $500 or less a month. Bob shared these learnings on a website CheapRVLiving.com and created a community of vandwellers. I was reminded of the benefits of online communities and how they can create a shared sense of understanding and purpose.

Through the book, inequality in America was a recurring theme. Some quotes / notes related to this:

Among older women living alone, 1 in 6 are below the poverty line. Nearly twice as many elderly women are poor than male counterparts. Female recipients get on average $341 a month less than men for social security benefits because of lower total payroll tax contributions.

Many nomads personal savings were wiped due to bad investments or the recession. Each successive generation is now doing worse than the previous generations in terms of ability to retire. Nearly 9 million Americans 65 and older were still employed in 2016, up 60 percent a decade earlier. Economists expect those numbers - along with the percentage of seniors in the labor force - to keep rising.

“Wages and housing costs have diverged so dramatically that, for a growing number of Americans, the dream of a middle-class life has gone from difficult to impossible. As I write this, there are only a dozen counties and one metro area in America where a full-time minimum wage worker can afford a one-bedroom apartment at fair market rent. You’d have to make at least $16.35 an hour—more than twice the federal minimum wage—to rent such an apartment without spending more than the recommended 30 percent of income on housing.”

The book also shared some interesting history about the government’s role in retirement. After the New Deal, America had built a retirement-finance model as a “three legged stool” which was composed of social security, private pensions, and combined investments/savings. Since the 1980s, employers replaced defined benefit pensions that are funded by employers with 401k plans, which rely on employee contributions. These pills were part of a larger cultural drift in America away from shared responsibility toward individualism. And not to mention, 401ks are cheaper for companies than pension plans!

Overall, I enjoyed reading this book and learned a lot about the vandwelling community and the importance of retirement, personal savings, and self-sufficiency! Like the movie, I was amazed at some people’s intense drive for independence and self-sufficiency. Rather than relying on their kids for financial support or handouts from the government, these vandwellers were driven to live on their own terms and earn a living!

During the last 4 months of the year, my commitment to reading a book a month slowly dwindled. Maybe it was due to traveling or life circumstances, but I just couldn’t will myself to read books. My goal for 2022 was to read 12 books, so I’m planning to read 4 books in the month of December to reach my goal.

I bought this book when I attended Rupi Kaur’s live poetry reading at UT. This is a really short book that I was able to finish in a few hours - overall I enjoyed reading poetry. It made me realize (1) i don’t know many people known for their poetry (2) i don’t read much poetry. I think I’d like to start reading more poetry or maybe try to write poems myself ?

I felt like the book focused too much on how others (past partners, family, etc) made her feel vs controlling / coping with her reactions to those experiences? There were some aspects of the book that were relatable such balancing eastern vs western cultures or how to cope with the fear of abandonment.

I read this book in random bursts in September and December. Overall, I found the book to be insightful and motivating - at times it read like a textbook describing various experiments / clinical trials to measure the power of grit: passion and perseverance to reach long-term goals. I took the grit test in the airport in Mumbai, and found out I actually have a very low grit score of 2.5 ! I learned that we often train our brains to view talented people as geniuses born with innate abilities rather than admitting that they’ve persevered and persisted to become experts. The author shared that (1) it’s not glamorous to talk about repetitive practice and (2) if we accept someone as an “innate genius” it removes the responsibility and onus on us to work hard. In other words, we accept being lazy. I found this to be very relatable / true and something I’ve observed growing up.

(1) Duckworth mentioned a Japanese phrase “Fall seven, rise eight” which I’d never heard before. It basically means having the resolve to make tomorrow better. It’s something I’m hoping I can chant silently to myself when I’m working towards a long-term goal.

(2) Duckworth also talked about the journey of ‘finding your calling’ - something I often ask myself. This quote struck me: “A calling is not some fully formed thing that you find… it’s much more dynamic. Whatever you do - whether you’re a janitor or CEO - you can continually look at what you do and ask how it connects to other people, how it connects to a bigger picture, how it can be an expression of your deepest values”

I read this book for a second time because I remember enjoying the book when I read it for the first time freshman year of high school. Overall, I enjoyed re-reading the book, but did not feel as moved as my first-read.

It was interesting to read a book about racism and injustice from the point of view of a child. I enjoyed how Atticus was able to break down really difficult topics and explain them in simple terms to his children.

Because the book is in the POV of Scout, I think Harper Lee was trying to question: Are racists born or raised? Often Scout and Jem questioned why their family was treated differently compared to the Cunninghams, Ewells, and Robinsons. Even within the white community, Jem/Scout recognized that there were various classes which made society treat these families differently. Jem/Scout didn’t believe their father was doing anything wrong by defending Tom Robinson, but were made to believe that when the town (society) were spreading rumors and mocking the family.

“… If there’s just one kind of folks, why can’t they get along with each other? If they’re all alike, why do they go out of their way to despise each other?” - Jem talking to Scout about the Cunninghams

Mockingbirds in the book represented pure-intentioned people. To me, this means someone who does good deeds, but does not expect anything in return. In this case, Tom Robinson and Boo Radley were mockingbirds. Tom helps the Ewells by completing random chores for free and Boo Radley saved Jem and Scout from potential murder.

Harper Lee did a great job of building up Atticus Finch’s character. Even during my second read, I found myself resonating with his views and life lessons as a lawyer, father, and member of the town. One of his life lessons that resonated with me was always to “put yourself in others shoes” to build empathy and better understand why people behave a certain way. It doesn’t mean someone is right, but helps us better understand humanity.

“…Jem, see if you can stand in Bob Ewell’s shoes a minute. I destroyed his last shred of credibility at that trial, if he had any to begin with. The man had to have some kind of comeback, his kind always does. So if spitting in my face and threatening me saved Mayella Ewell one extra beating, that’s something I’ll gladly take”

This book also taught me that even if the odds are low, you should try as best you can to improve an existing situation. This is what Atticus did when representing Tom Robinson - he knew he wouldn’t win but that didn’t stop him from defending Tom Robinson.

“…but in the secret courts of men’s hearts Atticus had no case. Tom was a dead man the minute Mayella Ewell opened her mouth and screamed”

I read this book during the last few days of 2022 and finished it on 12/31/22 🎉 I loved the concept of this book - Ramayana from Sita’s POV (Sitayan). Reading the book made me remember all the plays / discussions we had about the Ramayana in Chinmaya Mission which was always a very simplified good vs. evil version of the story and ended when Rama returns to Ayodhya. I never knew that Sita was subjected to humiliation and exile from Ram due to questions about her ‘purity’ after being abducted by Ravan.

The book put a spotlight on many women (not just Sita) who I never knew existed and were influential characters in the Ramayana. For example:

Ahalya (Gautam sage’s wife who turns to stone because her husband questions her purity), Urmilia (Sitas sister), Sarama (Ravan’s sister in law), Surpanakha (Ravan’s sister), and Mandodari (Ravan’s wife).

I learned from the book that most of main characters are incarnations of gods/goddesses reflecting the gods past karma. Sita is actually an incarnation of Laxmi and Ram is an incarnation of Vishnu. Even Ravan is said to be an incarnation of Shiva’s gatekeeper, Jaya. The book also summarized Ravan’s past - how he was an illegitimate child from a holy sage and his half brothers/sisters neglected him. It made me think: are monsters born or created?

Even though this book covers a mythological Hindu tale, it still managed to describe classism and prejudice between humans, animals, and Rakshasas. It was something I never really recognized and accepted when learning about the Ramayana as a kid - that maybe humans may have been prejudice to the rakshasas causing the start of the war?

While reading the book, I noticed Sita would often recognize injustices but remain silent due to her duty as a wife. She even mentioned if she had stood up for Surpanakha the war may have been prevented.

I resonated with Sita’s mother’s advice before she left for Ayodhya: “you can be your own worst enemy - or your best friend. it’s up to you. and also this: what you can’t change, you must endure” Endurance was a constant theme in the novel and meant taking the challenges thrown at us and dealing with them as intelligently as we knew until we grow stronger than them. Overall, I enjoyed reading this book and I already have books written by the author (Palace of Illusions) on my reading list.

This is a collection of my notes & takeaways from the books I read in 2022. 

I’ve always enjoyed the unique flavors of Mexican food. That is, the flavors I’ve experienced while eating tacos, enchiladas, burritos, and fajitas in Texas…When I finally had the chance to experience traditional Mexican food in three cities in Mexico, I jumped at the opportunity. My friend, Melannie Torres, a computer science student at Tec de Monterrey, compiled a list of iconic Mexican dishes. I embarked on my one-week trip with a goal to try all items on the list.

Tacos al pastor is a spit-roasted pork taco marinated in guajillo, chiles, and achiote. If you’ve ever eaten shawarma you will immediately recognize the roasting method upon arriving to a restaurant that serves tacos al pastor. Lebanese merchants who immigrated in the 1900s brought this type of marination and cooking style to Mexico.

I tried tacos al pastor in two different cities in Mexico. My first experience with the dish was in Querétaro at a restaurant called El Pata. This 24-hour taqueria is my friend’s favorite place to enjoy tacos al pastor. The meat in these tacos is marinated and cut correctly. At the restaurant, I learned that real tacos al pastor should be the size of your palm and only contain meat. Once the tacos are served, foodies should garnish with freshly squeezed lemons, salsa, cilantro, and finely chopped onions.

Tacos al pastor

The second time I tried tacos al pastor was in a small taqueria in Metepec. I really enjoyed the marination in these tacos! They were spicier than the tacos I tried in Querétaro.

While driving through the mountains in La Sierra, we stopped at a restaurant along the roadside that specializes in different types of gorditas. This was the first time I experienced the unique taste of this dish! Gorditas are savory pastries made from masa (a type of corn dough) and different types of vegetarian and meat fillings. This dish is typically eaten for breakfast and is often garnished with different types of sauces and salsas. I tried chorizo and potato filled gorditas made from blue corn masa. While eating these tasty gorditas, I could immediately notice the special touch from the blue corn masa (dough is stronger, more concentrated, and tastier).

By recommendation, I tried a side of Nopal or Spanish cactus. Although this dish looks like green beans, it is slimier and more sour. I recommend trying nopal at least once if you ever visit Mexico.

For breakfast during my time in La Sierra, I tried Chilaquiles, a dish made from fried and cut corn tortillas. These tortillas are generally cut in triangles and garnished with red and green salsas. The chilaquiles I tried were tossed with eggs, pulled chicken, beans, avocado slices, and crema fresca (Central American dairy product made from heavy cream and buttermilk). While enjoying my breakfast, I drank café de olla, a traditional Mexican coffee beverage made in a claypot with cinnamon and piloncillo (unrefined whole cane sugar). This type of coffee is found in mountainous regions where climate is generally cold.

As a native Texan, I thought I knew a lot about enchiladas. It wasn’t until I ate at Tikua Sureste that I became educated on the diversity of enchiladas. I highly recommend this restaurant if you are ever walking through the streets of downtown Querétaro. Tikua Sureste specializes in southeastern Mexican cuisine. This part of Mexico is known for perfecting the iconic mole sauce. Mole is a traditional marinade made from a variety of ingredients such as fruits, chilli pepper, cinnamon, and in some cases chocolate. Employees at Tikua Sureste were kind enough to let me try their three different types of mole. As a foodie eager to taste all combinations of moles and fillings, I chose three different types of mole and three different types of filling. Although my dish resembled the enchiladas I savored in Texas, I actually tried enmoladas (essentially enchiladas with mole sauce). My friend very clearly explained the difference between enchiladas (either with salsa verde, salsa rojas, adobadas) enmoladas, enjitomatadas (made from tomato sauce), and enfrijoladas (made from beans).

It was at this same restaurant that my friend and I tried Cochinita Pibil, another must-try item on the list. Cochinita Pibil roughly translates to “little pig” and originates from the Yucatan Peninsula. This dish involves slow-cooking pork in a banana leaf with acidic juices. It’s often characterized by a burnt red or orange color as shown below. I highly recommend trying the Cochinita Pibil at Tikua Sureste!

Cochinita Pibil

Sopes originate from central and southern Mexico. The dish involves a thick tortilla and bean and meat toppings. While I didn’t have a chance to try sopes, I tried a dish very similar called picaditas. Instead of meat, picaditasare topped with salsa and cheese. I tried my first picadita at a restaurant called Almozero in Querétaro. This restaurant is known for its excellent brunch options and churros! The churros were amazing at Almozero! They were crunchy and had the perfect amount of cinnamon and sugar. I especially enjoyed pairing the churros with a cup of the café de olla.

Tostadas translate to “toasted” in Spanish. It’s an accurate description of the dish because its crispy. Tostadas are eaten all over Mexico and regions of Latin America. I tried my first tostada in Xilitla (town in the state of San Luis Potosi), as we drove through the mountains of the La Sierra region. These tostadas were served along the roadside and made right in front of us. They were made using deep-fried corn tortilla, beans, pulled chicken, cheese, and salsa verde.

I tried tostadas for a second time in Querétaro at a restaurant called Los Doraditos de Tio Ocampo. At the restaurant, I tried tostada de tinga, a tostada topped with shredded chicken, cheese, and cream.

At this same restaurant, I tried pozole, a traditional Mexican stew made with hominy (corn made into grits) and meats. My friend described this dish as the Mexican version of ramen. Once brought to the table, it was strongly encouraged that I add shredded lettuce and fresh lime juice to the stew. I enjoyed trying pozole for the first time. I’ve never tasted anything like it before! While eating the flavorful pozole, I had to try the restaurant’s horchata. Horchata is a beverage made from rice soaked in water, cinnamon, and granulated sugar.

The first item I tried from this list was tamales! I still remember stopping by a small food stall in Metepec to pick up a bag of fresh street-side tamales. I tried tamales made with chicken and salsa verde. These were by far the best tamales I’ve ever eaten! At the same stall, we ordered Atole, a hot corn based beverage that comes in a variety of flavors (chocolate, cinnamon, vanilla). The Atole we ordered was cinnamon flavored and it was fantastic! At the bottom of the drink was a rice-like substance that I later learned was corn hominy masa.

During my second day in Mexico, I tried tortas at a restaurant called La Vaquita Negra Del Portal in Metepec. Tortas are essentially sandwiches. This particular torta was filled with mole verde, shredded chicken, and the restaurant’s famous cream. Customers have a range of options for sandwich fillings and can garnish their meal with sliced tomatoes and shredded lettuce. If you travel to Mexico and order mole verde tortas, be sure to eat your sandwich fast. Since mole verde is a sauce, the sandwich will become soggy quickly.

After one full week in Mexico, I successfully tried all but three dishes on the list. Throughout my food adventure, Melannie often jokingly characterized Mexican food as tortillas with meat, cheese, and vegetables. Meal after meal, I noticed that most Mexican dishes are in fact made from those four staple ingredients. I was amazed, however, by the diversity of flavor from each of the dishes I tried in Mexico. Tamales, tacos, chilaquiles, gorditas are all made from the same ingredients, but taste different and offer a unique flavor profile.

My trip to Mexico wasn’t just all about food. While driving between cities or visiting historical sites, we discussed Mexican history, politics, culture, music, and traditions. I listened to the catchy tunes of Alejandro Fernandez, learned of alfeñiques made during the Day of the Dead, and played Chilillo, a boardgame originating in Mesoamerica.

During my time in Mexico, I met new people, experienced unique situations, and traveled to cities I’d never been before! As I reflect on my adventures in Mexico, I’m reminded of the Spanish proverb: Panza llena, corazón contento. (full stomach, happy heart)

Special thanks to Melannie Torres for compiling a list of Mexican dishes and helping me remember all the restaurants we visited in Mexico. Without her expertise, writing this article would not have been possible.

I embarked on a one-week trip to Mexico with a goal to try as many traditional Mexican dishes as possible! I tried all but three dishes on the list of recommendations and recorded my experiences! 

I started my trip to Cambodia at 4 am on December 27 in Austin. My itinerary involved flying from Austin to Seattle, Seattle to Seoul, and finally Seoul to Phnom Penh (pronounced nom pen). By the time I reached Phnom Penh it was around 11 pm on December 28.

My first day in Cambodia involved visiting the Royal Palace and Silver Pagoda. The Royal Palace is a series of buildings that serve as the residence for the king of Cambodia. Walking around the Royal Palace felt like walking around a series of historical museums. One building showcased traditional garments of royal men and women (which resembled Indian saris and salvars). The main building contained the royal throne which was ordained with jewels and shiny gold. We weren’t allowed to take pictures inside the complex, but I remember noticing lots of gold and detailed carpets.

We then saw the Silver Pagoda. Upon entering the pagoda, we were required to take off our shoes. As we walked around the pagoda, I noticed hundreds of Buddha’s in the room. There was a standing golden Buddha in the center and a large, jade Buddha just behind it. Each side of the pagoda contained glass walls that protected small Buddha statues. After our time at the Royal Palace and Silver Pagoda, we boarded our bus and headed to the Independence Monument which was built in 1958 to memorialize Cambodia’s independence from France in 1953.

Once we took our pictures in front of the monument, we headed to the Tuol Sleng Genocide Museum. The Tuol Sleng Genocide Museum explained the harsh conditions for those living under the Khymer Rouge regime. The regime which was also known as the Communist Party of Kampuchea (led by Pol Pot) ruled in Cambodia between 1975 and 1979. The Genocide Museum was a former prison when the regime ruled.

After completing the guided tour at the museum, we drove to the airport and boarded a flight to Siem Reap. The streets of Siem Reap were much less crowded. Majority of the streets were paved with a reddish mud similar to the streets built in certain parts of India. We ate dinner at a local restaurant and checked out one of Siem Reap’s many night markets. We saw an assortment of trinkets, bags, and earrings at stalls throughout the night market. There was even a section with exotic food stalls which included grilled insects like scorpions and spiders!

We woke up early to get prepared for the longest day of our trip! We started the day by visiting the Angkor Thom Ancient City. Angkor was the capitol of the Khmer Empire. It was established in the late 12th century by King Jayavarman. We spent lots of time taking pictures with what remains from this ancient city. Our guide, Sam, did his best to explain the stories illustrated on stone carvings and fixtures.

By mid-afternoon, we arrived at Angkor Wat, a Hindu temple complex. Angkor Wat was originally constructed as a Hindu temple dedicated to the god, Vishnu. By the 12th century, Angkor Wat transformed into a Buddhist temple. It was truly an experience walking through the temple complex and thinking about all those who walked my path hundreds of year before.

We eventually waited in line to ascend a staircase with more rooms and sacred spaces. At the top of the complex, we prayed by lighted diyas and even experienced a small pooja from a Buddhist monk. It was an experience of a lifetime that can only truly be described through onsite pictures.

The day began with an ox-cart ride in a local village in Siem Reap. Our guide, Duc, reassured us that these type of excursions contribute to the local economy.

Ox-Cart Ride in Siem Reap

After the ox-cart ride, we drove to a river where we boarded a boat. We were assisted by three little kids (probably around the age of 8). They helped the driver at times and at one point gave each of the passengers unsolicited massages. Along the river, we saw a floating village with small huts, stores, and temples.

After the boat ride, we headed to the airport and boarded a flight to Ho Chi Minh City also known as Saigon. This city is located in the south of Vietnam. By the time we arrived, we were in desperate need of good food! We found a restaurant with reasonably good reviews and decided to give it a shot. The food was fantastic! We ordered several fish and vegetarian dishes and tried for the first time (in Vietnam) ice-cold Vietnamese coffee! Since it was New Year’s Eve, we walked along the streets of the city and eventually made our way to the city square. Hundreds of young people crowded the square to experience beautiful fireworks and a live concert! It was the perfect way to kickoff a new decade.

New Year 2020

We kicked off the new year with a tour to Cu Chi tunnels. These were the tunnels built by the Vietnamese army during the Vietnam war. I was amazed by how the Vietnamese army discretely built these tunnels and camouflaged with leaves, trees, and bark. We even had the opportunity to crawl in the tunnels to experience what life was like for the Vietnamese soldiers. I felt so claustrophobic and had trouble breathing as I crawled for about 5 minutes in one of the deeper tunnels. Our guide informed us that Vietnamese soldiers hid in these tunnels for hours, carrying on with the activities of life such as eating and sleeping.

After our tour, we drove back to the hotel and looked for a well-rated banh mi food stall. We finally found a food cart called, Banh Mi Hong Hoa, which served fresh pork, chicken, and beef banh mis. This was by far the best banh mi I ate in Vietnam!

After eating our delicious banh mis, we embarked on a city tour of Ho Chi Minh City. We visited a beautiful Buddhist temple with spiraling incense candles. We also stopped by a French-style Central Post Office in the heart of the city. Before dinner, we walked through Ben Thanh Market and admired all types of jewelry, handbags, and hats.

We started the morning early in preparation for our flight to Danang. Once we arrived, we drove about 50 minutes to Hoi An. This city is located in Vietnam’s Quang Nam province and is recognized as a UNESCO World Heritage Site. Visiting Hoi An was my favorite part of this trip. We explored by walking around the streets of the city’s old town. We visited the Old House of Tan Ky (an 18th century merchant’s home) and the Quan Cong Temple (17th century Chinese pagoda). In the evening, we enjoyed a fantastic Vietnamese dinner at Bep Me In.

On my seventh day in Vietnam, I took a boat cruise along the Thu Bon River. On one of the stops, I had a chance to meet a few schoolchildren. Despite the language barrier, we could all connect on the cuteness of the two puppies near us. We took pictures of the pups and some brave travelers even picked them up.

After spending time with locals, we visited Tra Que Organic Village where we learned how to make traditional Vietnamese crepes called Banh Xeo. The village was close to a large farm that grew fresh vegetables and fruits. This was truly a farm to table experience!

I spent the rest of the day exploring the old town of Hoi An. I tried street-side snacks like banana-chocolate crepes, coconut coffee, and egg coffee! All were worth trying and extremely flavorful.

We left Hoi An early so we could arrive in Hue for lunch. After grabbing a bite to eat, we stopped at the Imperial City of Hue which was the former imperial capital of Vietnam. I admired the Meridian Gate and Courtyard of the Imperial City. After our walking tour, we enjoyed a cyclo ride around the city. We cycled past a vegetable and fish market and several parks. We enjoyed a delicious imperial decorated dinner in which ingredients came together to build art.

We started the day with a boat cruise along the Perfume River upstream to Thien Mu Pagoda. The river is known as the Perfume River since flowers fall into the river contributing to a perfume-like smell. I noticed many locals washing clothes in the river. After the boat trip, we walked to the Thien Mu pagoda, a seven-story pagoda (each story is dedicated to a form of Buddha). Then, we drove to Tu Duc tomb, a complex built for the emperor of the Nguyen Dynasty. We ate a vegetarian lunch at a Buddhist pagoda, which included vegetable soup, rice, and lentils. We spent the rest of day walking the Khai Dinh tomb, a mausoleum dedicated to Emperor Khai Dinh. Emperor Khai Dinh was very unpopular amongst Vietnamese citizens, since he worked very closely with the French government.

We boarded a flight to Hanoi early in the morning. Upon arriving to the Hanoi airport, we drove to Ha long, a bay located in Northeast Vietnam known for its limestone islands and rainforests. The day was mainly spent traveling between cities. We spent the evening walking through Ha Long’s night market where we saw dozens of stalls selling fish, meat, and clothes.

We started the morning with a cruise along Ha Long bay. We took many pictures of the limestone casts and islands that form a natural labyrinth. While taking in the views, we made fresh Vietnamese filtered coffee and enjoyed Vietnamese tamarind candies. After the cruise, we drove back to Hanoi to finish the final stage of our trip.

We spent the last two days of our guided trip touring the city of Hanoi and Thay Pagoda. We enjoyed our last few sips of cold coconut coffee at a local coffee shop called Tora Coffee. We enjoyed a dinner at Maison Vie, a famous French restaurant that specializes in french-style cuisine. During the city tour, we visited the Ba Dinh Square where President Ho Chi Minh read the Proclamation of Independence in 1945. In the center of the square, we saw the Ho Chi Minh Mausoleum, a resting place for the President Ho Chi Minh. In Hanoi, we enjoyed street-side banh mis for lunch and ate a delicious dinner at Bun Cha Huong Lien (restaurant in which President Obama and Anthony Bordain enjoyed a $6 meal). The last main attraction of our guided trip was a tour to Thay Pagoda, a Buddhist temple complex built in the 11th century.

Once our official tour ended, we decided to stay a few extra days in Hanoi. We spent majority of our time exploring new banh mi restaurants and night markets. On our last official day, we took a canoe trip to Trang An, a gathering of 31 valleys and 50 cross-water caves. The views were spectacular!

On our way back to Hanoi, we visited the Bai Dinh Pagoda, a Buddhist complex located in the Bai Dinh mountains.

Kayaking Trang An

My first few days of 2020 were spent exploring regions of Cambodia & Vietnam. In this post I provide an overview of my trip. 

Customer support is one of the most impactful applications of AI: high volume, repetitive queries, and clear success metrics make it an ideal candidate for automation. 

I wanted to understand the core primitives behind these products, so I built a Support AI agent using Cursor for my e-commerce business, Resistorings, to handle customer escalations.  

I started by defining 4 core use-cases for the agent:

FAQs: Answer questions about materials, pricing, brand story 

Order Tracking: Look up order status by order ID or email 

Returns: Check eligibility of returns based on 30-day policy window and delivery status 

Exchanges: Process product exchanges based on size and cost 

Product Info: Retrieve detailed product information from catalog

For each use case, the agent knows when to answer directly from its knowledge base (no API call needed) vs. when to fetch real data using tools. This was needed to reduce latency and cost. 

The core architecture follows the agent loop in which the LLM generates a response or triggers a tool call. When thinking about the broader system, I assessed the tradeoffs between a single agent vs. multi-agent architecture. I ultimately chose a single-agent architecture for the following reasons:

Complexity: Single agents are simpler to build, debug, iterate

Latency: Single agents often have 1-2 LLM calls per request 

Cost: Single agents have lower token usage 

Use Case: Scenarios were within bounded domains with clear tool definitions 

As the agent grows in complexity, I can see s future state where I build specialized sub-agents for billing or technical support, which would require a multi-agent architecture. 

The Support Agent is built in Python and uses GPT-4o-mini with function calling. I defined five core function/tools that map to each use case:

lookup_order: finds order by ID or email 

check_return_eligibility: verify 30-day window, delivery status 

initiate_exchange: process size/product exchanges 

get_product_info: retrieve product details 

When defining the tools, I had to set a clear description so the LLM knows when to use it, define parameters, and add business logic around policies. In production, these would call Shopify, Stripe, and internal APIs. 

As a starting point with evaluations, I added a feature to trace each step the agent takes. This was especially helpful for observability to understand what tools were triggered. There is still more work to be done around robust offline evaluations before deploying the agent to production.

The prompt was the product spec: The requirements, knowledge boundaries, and decision-making logic were all in the system prompt. When I needed to change the agent's behavior, I updated the prompt. 

Visually representing the agent's behavior improved observability: Building a step by step agent loop visualization wasn't just for debugging; it changes how I understood what the model was doing. Being able to see "Model decided to call lookup_order → Tool returned order data → Model generated response" made the system trustworthy and debuggable.

I built an e-commerce support AI chatbot that manages FAQs, returns, exchanges on orders for my jewelry business. 

E-Commerce Support AI Agent for Resistorings

Smart Garden Built With Cursor

I love houseplants, but I often forget to water them or don’t always know how to care for them properly. The product manager in me wanted to validate that this wasn’t just a personal problem, so I did some light user research by browsing Reddit communities like r/gardening, where threads discuss how confusing it can be to care for different plant types. To solve this problem, I built a smart garden app that tells me exactly when my plants need water based on plant type and real-time soil moisture data. 

As a user, I need an easy way to know when my plant needs water without memorizing care instructions. The solution should account for the specific type of plant and rely on real sensor data rather than guesswork or rigid schedules.

I started on the hardware side by building a circuit using an ESP32 microcontroller and a soil moisture sensor, writing the firmware in C/C++. To validate the setup, I ran a series of experiments measuring soil moisture in completely dry conditions and in water-saturated environments. After a few iterations, the readings became consistent and reliable.

Once the sensor was placed directly into a plant, the system worked as intended, continuously capturing real-time soil moisture data that could be sent to the application layer.

With the hardware working, I moved on to the software. Using Cursor, I built a mobile app with React and TypeScript that receives soil moisture readings from the soil moisture sensor and alerts me when those readings fall below a configurable threshold.

Within about an hour, I had a working MVP that displayed live moisture data and triggered alerts when a plant needed water. The app automatically calculates each plant’s status as “Thirsty,” “Happy,” or “Too Soon” based on moisture readings and watering history, turning raw sensor data into an actionable signal.

To go beyond basic alerts, I integrated the OpenAI API, using GPT-4o for image-based plant identification and GPT-3.5 for plant-specific care tips. Users can upload a photo of their plant to automatically identify the species, after which the app surfaces  guidance on watering and general care, tailored to that plant.

After the MVP was functional, I focused on improving the user experience. I added the ability to name plants, attach photos, and fine-tune moisture thresholds per plant. I also refined the AI prompts so the app could inject a bit of personality like occasionally delivering plant-related puns along with useful advice.

These optimizations helped transform the app from a simple monitoring tool into something more personal and engaging, while still grounded in real sensor data and practical plant care guidance.

- Scrappy user research goes a long way: While I didn’t interview users directly, browsing Reddit communities like r/gardening surfaced recurring pain points quickly and helped validate that this problem was widely shared.

- Building is dramatically faster than it used to be: Tools like Cursor made it surprisingly fast to go from idea to MVP. What would have taken weeks to scaffold and iterate on in the past was achievable in hours.

- Iteration becomes natural once something works: After the MVP was functional, improvements emerged organically. Instead of asking “what should I build next?”, I found myself reacting to real usage and continuously refining the experience.

I built a smart garden app that tells me exactly when my plants need water based on plant type and real-time soil moisture data. 

Smart Garden App: Using Cursor, ESP32, and Moisture Sensors

Diwali Diya Light Up Earrings

As a computer engineer, I’m always thinking about new ways to apply engineering creatively and make it more fun. I love earrings, and I love demystifying engineering, which led me to start Resistorings: light-up earrings designed to make engineering feel fun, playful, and expressive. 

For a long time, I had wanted to build Diwali diya earrings. Diyas are small clay oil lamps that I grew up using to light homes during Diwali, the festival of lights. While light-up jewelry exists, I hadn’t seen anything on the market that was both culturally specific to Diwali and electronically interactive.

My goal was to create lightweight, wearable diya earrings that actually light up, bringing together culture, hardware, and design. This was a product I personally wanted and believed others would too, so I decided to build it myself.

The first and most critical phase was designing the diya itself. While I’m not a mechanical engineer, this became a hands-on learning experience in iterative design.

Using CAD, I approached the process much like software development: starting with a simple design, creating small prototypes, and iterating repeatedly to get the size and proportions right. I used a 3D printer to test multiple versions, refining the shape for comfort, durability, and aesthetics. I ultimately chose an orange plastic to reflect the festive nature of Diwali.

This stage reinforced how important rapid prototyping is when translating an idea into a physical product. I probably created around 5 different prototypes of varying sizes and shapes.

The electronics were intentionally simple: a coin cell battery, resistor, and LED. The main challenge wasn’t circuit complexity, but working within tight physical constraints. Fitting all components cleanly inside a small diya required careful layout decisions and tradeoffs between size, weight, and functionality.

This phase mirrored real product development constraints, where elegant solutions often come from simplifying rather than adding complexity.

Building the MVP revealed several opportunities for improvement. Future iterations could include creating a custom PCB to further condense the circuit, reducing the diya base to make the earrings lighter, and adding customization features such as light patterns or color-changing LEDs.

These enhancements represent natural next steps if this project were to evolve beyond a personal build into a scalable product.

Low-stakes building fuels creativity: Building without deadlines, specs, or assignments made the process more rewarding and exploratory.

Prototyping early reduces risk: Testing multiple versions early made it easier to iterate and converge on the right design.

Creativity sits at intersections: The project showed how product thinking, technical execution, and cultural context come together to create something meaningful.

I designed Diwali light-up earrings in CAD, 3D printed them, and built the embedded circuit to light them up!

Diwali Light Up Earrings: Using CAD, 3D Printing, and Embedded Electronics

👋🏽 Hi! I'm Upasana. I'm a Product Manager at Microsoft, computer engineering graduate from UT Austin, lifelong explorer, and a mission-driven builder.

Projects

E-Commerce Support AI Agent for Resistorings

Smart Garden App: Using Cursor, ESP32, and Moisture Sensors

Diwali Light Up Earrings: Using CAD, 3D Printing, and Embedded Electronics

Blog Posts

12 books in 12 months - 2022

Food Adventures in Mexico 🇲🇽

Cambodia & Vietnam